Returning product to Sofasco Inc. is easy. Please follow the simple procedures below to return product for replacement product or for a credit to your account, at your option:
• Please call your Sofasco Inc. Customer Service Representative to obtain a Return Merchandise Authorization number (RMA) prior to returning product. We cannot accept any product returns without a RMA. For all non-warranty related returns:
o Returns must be made within 30 days of the original invoice date.
o All returned product must be in the original packaging and in resalable condition listed as unused.
o "Not In Catalog Items" and all products specified as "Non Cancelable/ Non Returnable" (NC/NR) are not returnable.
o Return freight charge must be prepaid. C.O.D. returns cannot be accepted.
• Warranty related return procedures will be determined by the manufacturer’s warranty policy for the applicable product. Please contact your Sofasco Customer Service Representative for details.
• Only product originally shipped by Sofasco Inc. to you is eligible for return. By returning product to Sofasco Inc, you confirm that you acquired such product from Sofasco Inc.